Listed below are some common concerns and solutions for our customers. If these suggestions do not solve your current issue, please contact us.

Information Regarding Condensation

Issue: Condensation has formed on the inside surface of glass.
The primary cause of condensation is excess moisture in the air. It shows up on the glass in windows and doors because these surfaces are relatively cool compared to the warm, moist air. Indoor moisture comes from humans, animals and plants. Humidity is created in homes through various activities such as cooking, showering, the clothes dryer and many other day-to-day activities. Since homes today are quite airtight, the moisture caused by these activities becomes trapped inside. Once there is a build-up of moisture in the home, it will deposit itself on objects that are at the same temperature or cooler than the air. Therefore excessive humidity becomes condensation on the room-side glass surface of your window.

To reduce humidity in the winter months, try turning the humidifier on your furnace down or off. All gas appliances, the clothes dryer and exhaust fans should be vented to the outside. When showering or cooking turn on a fan or open a window slightly to allow excess moisture to escape.

The table below shows the suggested level of relative humidity for inside the home for varying outside temperatures:

windows-relative-humity

To maximize the life of your sealed unit component (glass) of your windows, please keep the relative humidity under 40% as detailed in the chart above.

For more information on how to control condensation in your home during winter, please watch this video by Tarion Home Warranty Corporation.

Controlling Moisture During Winter

Advantage Line

Guidelines for Adjusting a Vinyl Casement Window

Issue: Window won’t close properly or is difficult to operate.
Vinyl casement windows are manufactured with shipping blocks attached to the perimeter of the operating sash (there are 3 in total, 1 on the bottom and 1 on each side). These shipping blocks brace the sash to the frame so that during installation the entire window can be easily installed plumb and square.

Once installation is complete they need to be removed. To do this, simply open the window, reach around to the edge of the sash and pull the shipping blocks out of the perimeter groove they are in.

Now crank the window fully closed and lock.

Guidelines for Adjusting a Vinyl Patio Door

Issue: Patio door doesn’t operate smoothly.
Check aluminum sill runner and clear away any mortar, caulking, dirt or other debris.

Check to see that operating panel is actually riding on the aluminum runner. If operating panel is not riding on the aluminum runner, lift panel straight up to disengage it from the sill, centre door over aluminum runner and gently set panel back down onto runner.

If you find the panel is still difficult to operate, locate the screw holes at the bottom of the operating panel on both edges. These contain set screws that will allow you to raise or lower the rollers in the panel. By turning the screw counterclockwise you will lower the rollers which will have the effect of lifting the operating panel up and away from the aluminum runner. Be careful not to raise the operating panel so much that the weather strip along the bottom doesn’t make contact with the aluminum runner. Remember, if you adjust a roller on one side you will likely have to make the same adjustment on the other side to keep the door operating in a level manner.

Periodically, use a silicone spray to keep the aluminum runner well lubricated.

Issue: Patio door doesn’t lock properly.
Slide operating panel over to within 6” of closed position, lightly depress toggle on handle, this will pop out the locking hook from edge of panel. Slowly bring panel towards the locking position and take note whether or not the locking hook will fit into rectangular slot in the keeper. Ideally, the top of the locking hook should be ¼” below the top of the rectangular slot. If it is not, loosen the screws that fasten the keeper to the side jamb, slide the keeper into the correct position and tighten the screws.  Now fully close and lock door.

Guidelines for Adjusting Patio Door Screens

There are four spring loaded screen rollers on each screen door, they are located along the top rail at both ends and along the bottom rail at both ends. These rollers can be adjusted up or down with a #2 Philips screwdriver.

Issue: Patio door screen doesn’t operate smoothly.
Check aluminum sill runner and clean away any mortar, caulking, dirt or other debris.

Check to see that screen rollers are actually riding on aluminum runner.

If screen rollers are not riding on aluminum runner, use a flat head screwdriver or putty knife to gently lift each roller onto aluminum runner.

Issue: Patio door screen doesn’t close properly.
Bring screen door to closed position and look to see where the gap is between the screen door and patio door frame.

If there is a gap at the top, adjust the bottom screen roller that is closest to the locking position, by turning the screw clockwise you will raise the screen roller up into the frame of the screen. This will have the effect of lowering the screen door at that point and will remove the gap.

If there is a gap at the bottom, adjust the bottom screen roller that is furthest away from the locking position, by turning the screw counterclockwise you will raise the screen roller up into the frame of the screen. This will have the effect of lowering the door at that point and will remove the gap.

Issue: Patio door screen will not lock.
Note: Only attempt to adjust screen door lock after you are satisfied that screen door is operating smoothly and sealing properly.

Push thumb latch down located on screen door handle all the way down to its resting position.

On the edge of the screen door you will notice a metal catch, using a pencil, mark on the face of the screen door where the top edge of that metal catch is.

Bring screen door to the closed position and using a pencil, mark on the face of the screen door where the bottom edge of the screen keeper is.

Top edge of metal catch should clear the bottom edge of the screen keeper by 1/8”

If the top of the metal catch does not clear the bottom of the screen keeper loosen the two screws on the screen keeper and slide the keeper up or down until the 1/8” clearance is achieved. Tighten screws.

Patio door screen should now lock.

Liberty Collection

Guidelines for Adjusting Patio Door Screens

There are four spring loaded screen rollers on each screen door, they are located along the top rail at both ends and along the bottom rail at both ends. These rollers can be adjusted up or down with a #2 Philips screwdriver.

Issue: Patio door screen doesn’t operate smoothly.
Check aluminum sill runner and clean away any mortar, caulking, dirt or other debris.

Check to see that screen rollers are actually riding on aluminum runner.

If screen rollers are not riding on aluminum runner, use a flat head screwdriver or putty knife to gently lift each roller onto aluminum runner.

Issue: Patio door screen doesn’t close properly.
Bring screen door to closed position and look to see where the gap is between the screen door and patio door frame.

If there is a gap at the top, adjust the bottom screen roller that is closest to the locking position, by turning the screw clockwise you will raise the screen roller up into the frame of the screen. This will have the effect of lowering the screen door at that point and will remove the gap.

If there is a gap at the bottom, adjust the bottom screen roller that is furthest away from the locking position, by turning the screw counterclockwise you will raise the screen roller up into the frame of the screen. This will have the effect of lowering the door at that point and will remove the gap.

Issue: Patio door screen will not lock.
Note: Only attempt to adjust screen door lock after you are satisfied that screen door is operating smoothly and sealing properly.

Push thumb latch down located on screen door handle all the way down to its resting position.

On the edge of the screen door you will notice a metal catch, using a pencil, mark on the face of the screen door where the top edge of that metal catch is.

Bring screen door to the closed position and using a pencil, mark on the face of the screen door where the bottom edge of the screen keeper is.

Top edge of metal catch should clear the bottom edge of the screen keeper by 1/8”

If the top of the metal catch does not clear the bottom of the screen keeper loosen the two screws on the screen keeper and slide the keeper up or down until the 1/8” clearance is achieved. Tighten screws.

Patio door screen should now lock.

Polardor Entrance Systems

Guidelines for Adjusting Raise and Lower Mini-Blind Door Lite

Issue: Magnet in mini-blind door lite is disengaged or misaligned.
Note: Use instructions below only when magnets have been disengaged by excessive force or speed used to raise or lower this unit.

To re-engage the magnets: Slide the Raise and Lower Knob to the bottom of its stroke. Slide it quickly and suddenly up until the magnets are correctly re-engaged. This may not happen on the first attempt. Pull quickly downward or upwards, as required, to disengage a “weak” or misaligned magnetic connection and repeat above until full re-engagement occurs. Once the magnets are fully and correctly re-engaged, a strong magnetic bond will result and it will be possible to fully raise and lower the blind through its complete stroke.

Use only moderate speed to raise and lower the unit once the magnets are correctly aligned.

Guidelines for Painting Vinyl Frame around Door Lites

The frame does not require painting and will provide many years of virtually maintenance-free service, however, if you decide to paint, closely follow these and the paint manufacturers’ recommendations for best results.

1. Lightly sand the surface with a fine abrasive pad.

2. Wipe the surface clean with a lint-free cloth using a small amount of denatured alcohol to remove sanding dust and residual contaminants.

3. Apply a bonding primer for use over glossy surfaces and plastic, such as Valspar “One and Only” or SWT Specialty Products “CPO Primer”.

4. Follow manufacturer’s recommendations for drying time and top coat.