Warranty

Our efforts in building relationships extend to our product warranty, and we believe our long-term commitment to our customers in this manner has helped contribute to our decades of success. At the heart of that commitment is a strong desire to provide our customers more for their money. We call it exceptional value, and you’ll call it peace of mind, knowing that you can count on Pollard Windows for years to come.

20 Year Sealed Glass Warranty

For a period of 20 years from date of purchase, Pollard will provide replacement of any dual pane sealed glass component of a Pollard product identified with “Pollard Burl IGMAC” which has developed material obstruction of vision due to film formation on internal glass surfaces caused by failure of the hermetic seal. Such replacement is warranted for the remainder of the original warranty period. For a period of 10 years from date of purchase, Pollard will provide replacement of any dual pane sealed glass component of a Pollard product where said component has been manufactured by an independent source and has developed material obstruction of vision due to film formation on internal glass surfaces caused by failure of the hermetic seal (also includes RLT blinds between the glass or decorative glass). Such replacement is warranted for the remainder of the original warranty period. For a period of 5 years from date of purchase, Pollard will provide replacement of any triple pane sealed glass component of a Pollard product that has developed material obstruction of vision due to film formation on internal glass surfaces caused by failure of the hermetic seal. Such replacement is warranted for the remainder of the original warranty period. If mold is found inside the glazing cavity from excessive humidity, your warranty is void. Condensation or frost on exposed room side surfaces of your Pollard product are not a defect in the product but a result of excessive humidity. Take steps to maintain proper humidity levels in your home to prevent the possibility of voiding your warranty. Refer to the Pollard website under Resources for Care & Maintenance (http://www.pollardwindows.com/resources/care-maintenance). For a period of 2.5 years (30 months) from date of purchase, Pollard will provide the labour to replace the sealed glass component at no cost to the purchaser. Pollard will not replace any sealed glass component which has failed due to glass breakage, or has had any liquid, plastic or other coating or covering applied to it. Minor glass imperfections or any variation in colour that does not affect the product’s structural integrity or significantly obscure normal vision are specifically excluded from this warranty. See General Limitations section at the end of this document for any exclusions.

Limited Stress Crack Warranty

For a period of 1 year from date of purchase, Pollard will provide replacement of any sealed glass component identified with “Pollard Burl IGMAC” where such replacement is due to a stress crack, provided said stress crack is deemed by an authorized Pollard representative to be solely due to a manufacturing error. For a period of 1 year from date of purchase, Pollard will provide the labour to replace the sealed glass component at no cost to the purchaser. Such replacement is warranted for the remainder of the original warranty period. Pollard will not replace any sealed glass component deemed by Pollard to have a stress crack, if said component has had any liquid, plastic or other coating or covering applied to it. See General Limitations section at the end of this document for any exclusions.

Limited Glass Panel Warranty

Glass Panel sealed glass units are warranted for 1 year as they may have extreme exposure to the weather elements. Proper installation and venting is important in preventing the possibility of voiding your warranty. Note: Glass panels are meant to be decorative and are to be used in cooler or shaded locations such as under soffits. Choosing the suitable locations is a factor in the use of glass panels, areas that are not in excessive exposure to direct sunlight will minimize any possible problems. See General Limitations section at the end of this document for any exclusions.

20 Year Limited Vinyl Warranty

For a period of 20 years from date of purchase, Pollard will provide to the original purchaser, replacement of any vinyl component of a Pollard product where such replacement is due to blistering, peeling, flaking, cracking, rotting, corroding or any other material defect. Such replacement is warranted for the remainder of the original warranty period. For a period of 2.5 (30 months) years from date of purchase, Pollard will provide the labour to repair or replace the vinyl component. Should there be a variation in colour between the replacement component and the original product, it is the result of normal weathering of the original product and is not considered a defect. Variations in colour due to normal weathering, exposure to ultraviolet rays, extreme weather and atmospheric conditions or any other conditions beyond Pollard’s control are not considered component defects. Note: Cocoa Brown is not covered under this warranty. See General Limitations section at the end of this document for any exclusions.

20 Year Limited Paint Warranty

For a period of 20 years from date of purchase, Pollard warrants that its paint coating applied to the exterior surface of a vinyl component will not peel, flake, crack, and blister or delaminate. Should there be a variation in colour between the replacement material and the original product, it is the result of natural weathering of the original product and is not considered a defect. Variations in colour due to normal weathering, exposure to ultraviolet rays, extreme weather and atmospheric conditions or any other condition beyond Pollard’s control are not considered coating defects. This warranty covers the cost of touch-up material needed for refinishing; it does not cover the labour required to refinish the product. See General Limitations section at the end of this document for any exclusions.

2 Year Limited Factory Applied Door Finish Warranty

For a period of 2 years from the date of purchase, Pollard warrants that its paint/stain applied to the exterior surface of a steel or fiberglass door slab will not peel, flake, crack, blister or delaminate. Variations in colour due to normal weathering, exposure to ultraviolet rays, extreme weather and atmospheric conditions or any other conditions beyond Pollard’s control are not considered defects in the factory finish. This warranty covers the cost of touchup material needed for refinishing; it does not cover the labour required to refinish the product. Should there be a variation in colour between the replacement material and the original finish, it is the result of natural weathering of the original finish and is not considered a defect. For stain finishes on fiberglass doors, the clear topcoat is not covered under this warranty; it is recommended that the clear topcoat be reapplied every 2 years. See General Limitations section at the end of this document for any exclusions.

5 Year Limited Parts Warranty

For a period of 5 years from date of purchase, Pollard will provide replacement or repair of any component of a Pollard product (excluding sealed glass and vinyl material defects which are covered under separate warranties) where said issue is due to defects in material or manufacture. Such replacement is warranted for the remainder of the original warranty period. For a period of 2.5 (30 months) years from date of purchase, Pollard will provide the labour to repair or replace the component at no cost to the purchaser. Variations in colour or texture of any wood components are normal and not considered defects. See General Limitations section at the end of this document for any exclusions.

If you have any further questions or concerns about our warranty or products, please feel free to get in touch with a Pollard representative today.

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