Careers at Pollard Windows and Doors

Thank you for your interest in employment at Pollard Windows and Doors. Only those applicants chosen for an interview will be contacted.

We are currently looking for people to fill the following positions:

Canadian Opportunities

We are recruiting for Qualified Sales Personnel to represent our products and provide support in a variety of functions. We are interested in many levels of experience, so if you have a proven track record of successfully building and maintaining customer relationships by providing outstanding customer service, we are interested in you. If you are a self-starter, can work independently and have previous experience promoting windows and doors (or related construction products) to the building industry, please contact us.

Remuneration includes; base salary, progressive no cap commissions, profit sharing, benefits, expenses and car allowance.

For more information and/or to apply, please e-mail hr@pollardwindows.com

JOB PURPOSE

Reporting to the Computer Systems Manager, the Computer Systems Supervisor position is responsible for the delivery and support of IT services to the company’s end users. This includes the installation, updating and administration of all computer hardware & software (servers, routers, switches, desktops, laptops, tablets, printers, copiers, fax machines, scanners, cameras, phones, documentation, policies and other workplace technical services). This position requires strong ability for SQL query writing. This position is also responsible for researching, developing and implementing plans to utilize newer technologies to improve the company’s processes and efficiencies in a controlled and efficient manner.

 

JOB DESCRIPTION

KEY RESPONSIBILITIES:

  • Maintain and update all computer servers on a regular schedule
  • Verify that all backups complete successfully on a daily basis
  • Ensure that all hardware warranty and software assurance plans stay current
  • Develop new and update existing documentation, policies and procedures
  • Create and modify ActiveReports & SSRS reports as required by Management
  • Fix minor errors and issues in SQL databases using T-SQL scripts
  • Coordinate associated vendor-provided services
  • Manage inventory, tracking and disposal of all IT equipment
  • Provide helpdesk support to all users in a timely fashion, based on priority

IT Device Management:

  • Maintain deployed IT hardware devices through routine maintenance, troubleshooting, repair and/or replacement
  • Maintain inventory of all deployed hardware & installed software
  • Maintain software media, licences and installation files
  • Develop, configure and maintain standard configurations for all IT devices
  • Install, configure and maintain end-user operating systems and application software
  • Provide user support for hardware & installed applications
  • Investigate, evaluate and recommend software applications to meet business needs
  • Run daily, monthly and yearly procedures as directed by Management
  • Archive old database records as required (monthly)

User Account Management:

  • Perform user account management in eDirectory including granting/revoking access rights to system resources
  • Add/remove users from eMail system, as directed by HR and/or Management

Special Purpose Computer Support:

  • Provide technical support for computers used as dedicated control systems for laboratory and manufacturing processes
  • Provide imaging and restore services for special purpose computers upon request of the business unit responsible for the equipment
  • Manage computer audio, video and projection systems for conference rooms

Network Infrastructure Support:

  • Install/terminate data cables and troubleshoot/fix network issues plant-wide
  • Routine configuration/maintenance of network infrastructure and VLANs

Desk & Cell Phone System Support:

  • Add/move/change/deploy user phone devices
  • Provide support for local phone system and associated devices & accessories
  • Local technical point of contact for contractor interactions
  • Manage inventory of cell & desktop phones
  • Provide support (iPhone & Android)to users (specially connectivity to eMail)

Business Application Support:

  • Provide user and administrative support for business ERP applications as assigned
  • Troubleshoot/resolve issues with ERP software that are encountered by users, and liaise/follow up with vendor when necessary

Documentation:

  • Develop and maintain system documentation
  • Develop and maintain user training materials

 

ESSENTIAL KNOWLEDGE & EXPERIENCE:

  • DNS, VPNs, VLANs, Hyper-V, Clustered Servers, Windows Server, SQL Server, SQL Queries, SQL Report, Writing, IIS, Windows 10, strong analytical skills.
  • Administration of Windows Server 2012/16, SQL Server 2014/16/17, Group Policies
  • Monitoring of Network & Services
  • Virtualization and backup systems
  • Advanced network installation/configuration/troubleshooting
  • Remote Desktop Services
  • Router and firewall configuration

 

DESIRABLE ADDITIONAL SKILLS:

  • SuSE Linux Enterprise Server (SLES),OES & eDirectory
  • GroupWise (or any equivalent email system), iPrint & ZenWorks

Physical Requirements:

  • Must be able to sit for extended periods
  • Some lifting up to 50 lbs may be required from time to time
  • Monday to Friday, any overtime as required – Flexibility with schedule is necessary
  • Will be working in an office and manufacturing environment

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • BSc in Information Technology preferred
  • Some certification in SQL Server desired
  • Prior IT support role experience
  • Strong written/verbal communication skills
  • Ability to work independently and in a team setting
  • Open to work off peak hours (evenings and weekends, as required)
  • Ability to multitask
  • Demonstrate logical reasoning and T-SQL programming skills

For more information or to apply, applicants are requested to send resumes to hr@pollardwindows.com, specifying the position in the subject line.

JOB PURPOSE

  • Works in close liaison with customers, Sales, and Production. Travels to a site in order to repair or replace Pollard products.

 

JOB DESCRIPTION

ROLE AND RESPONSIBILITIES:

  • Complete service orders and order product parts
  • Conduct and submit a Daily Truck Report
  • Perform a Weekly Service Truck Inspection
  • Review work orders
  • Load glass products and parts safely onto truck (assistance from Service Helper)
  • Glaze and de-glaze windows on job site
  • Repair, replace, and reinstall Pollard products and screens
  • Address customer inquiries
  • Set up ladder and scaffold on site (assistance from Service Helper)
  • Responsible for safety and well-being of Service Helper
  • Clean truck
  • Quality control – report any quality issues to the Plant 2S Supervisor
  • Complete and submit a Daily Work Order Travel Sheet
  • Handle cash and cheques
  • Hand in and sign off all gas receipts

*Must be willing to work on any shift and overtime as required by supervisor*

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Must obtain a “G” Licence
  • High School Diploma or GED preferred
  • Legally authorized to work in Canada
  • Must be 18 years of age or older
  • Previous manufacturing and production experience is an asset
  • Previous customer service experience is an asset
  • Fall Arrest Training is an asset
  • Working from Heights Training is an asset
  • First Aid Training is an asset

 

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Able to speak, write, read, and understand English
  • Able to use wide range of hand tools, power tools, vibrating tools, and air guns.
  • putty knife, suction cups, pry bar, hammer, chisel, cordless drill, grinder, Sawzall, chop saw, jigsaw
  • Able to work independently and in team setting
  • Excellent time management skills and ability to multi-task and prioritize work

 

WORKING CONDITIONS:

  • Exposure to noise
  • Exposure to airborne particles (dust)
  • Exposure to the elements, both hot and cold temperatures due to weather conditions (outdoor)
  • Exposure to whole body vibration when riding in truck
  • Exposure to heights
  • Exposure to contaminants such as diesel fuel or exhaust
  • Exposure to construction site hazards

PHYSICAL REQUIREMENTS:

  • Standing or sitting for extended periods of time
  • Repetitive movements
  • Working from heights
  • Lifting anywhere from ½ lb – 100 lbs throughout the day
  • Manual dexterity, frequent bending, twisting, reaching, grasping, squeezing, pulling, and pushing

For more information or to apply, applicants are requested to send resumes to hr@pollardwindows.com, specifying the position in the subject line.

Pollard Windows is looking for recent grads for a Junior Customer Service Representative role where you can learn and grow within the company.

A liaison between Outside Sales Representative and Production, the CSR is an Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.

Responsibilities and Duties

  • Provides in-house support for sales team when a customer requires information or assistance
  • Maintains quality customer relations using strong interpersonal communication skills
  • Answers customer’s phone calls promptly, efficiently, and with courtesy
  • Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points (ex. Reply to them before the day-end, and let them know you are currently working on a solution – providing them with realistic timelines)
  • Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time (Enter their requests promptly, ask for assistance if a “rush order” is required), perusing the confirmation
  • Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of – this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
  • Notify the Scheduling Department of any changes or updates to customer delivery schedules
  • Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
  • Report any customer dissatisfaction/trends to Customer Service Manager for further review
  • Maintain business files including binder information, addresses, customer name, builder profiles, etc.
  • Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
  • Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
  • Ensure Purchase Orders once received are properly priced and signed
  • Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
  • Provide support to other CSR’s as needed and as business demands
  • Cover reception desk / switchboard as needed
  • Other duties as assigned by Management

Qualifications and Skills

Qualifications

  • College education preferred
  • Ability to read customer orders

Skills Required

  • Professionalism Both in Person and Over the Phone
  • Ability to Use Microsoft Office
  • Excellent Attention to Detail
  • Keen Listener with a Customer Focus
  • Strong Organizational Skills
  • Excellent Communication Skills and Ability to Inform Others
  • Works Well Under Pressure
  • Diligent and Attentive
  • Ability to Multitask

Physical Requirements

  • Must be able to sit for extended periods
  • Must be able to lift various size items ½ lb to 20 lbs

 

For more information or to apply, applicants are requested to send resumes to hr@pollardwindows.com, specifying the position in the subject line.

Using Double-Cut Off saw, cut Vinyl to complete specified daily orders, time tickets, and efficiency times while meeting quality standards.

ROLES & RESPONSIBILITIES:

• If the saw is computer operated, set up the computer program
• Read order forms, distinguish colour, size, and type of material required
• Once the material is cut, sort into the appropriate cubical and mark with the correct information
• Perform routine maintenance cleaning of machine and other materials as required
• Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance checks
• Inspect and ensure all products meet the established standards of quality
• Ensure that the supervisor is informed daily about quality, quantity, safety and any other issues that require attention
• Able to read, write, measure

PHYSICAL REQUIREMENTS:

• Lifting up to 25 lbs throughout the day
• Standing with an anti-fatigue mat
• Manual dexterity, frequent bending, twisting, reaching, grasping, squeezing, pulling, and pushing

For more information or to apply, please e-mail hr@pollardwindows.com and specifying the position in the subject line.

In this job, you would work in close liaison with Customers, Sales, and Production while making site deliveries of Pollard Windows Products in an automatic transmission 24’ delivery truck. Deliveries take place across Ontario and across-border into the USA. Drivers Load and Unload at Pollard Shipping Dock and Customer Sites with the assistance of a Driver’s Helper.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Must hold a valid “D” Licence
• First Aid / CPR Training is an asset; required upon hire
• Working from Heights Certificate is an asset; required upon hire; Note: Drivers will not be required to work at heights however certification is mandatory to make deliveries at a construction site
• Must have Valid Passport and able to cross the Canadian/American Boarder (Premium Provided for each trip)
• All applicants must be willing and able to pass a medical assessment as per U.S.A. requirements
• Possess clean driver’s abstract; able to provide upon hire and at other times during employment

For more information or to apply, please e-mail hr@pollardwindows.com and specifying the position in the subject line.

Pollard Windows Inc. is currently seeking candidates for Permanent General Labour positions in the manufacturing plant. Positions available include: Full-Time Day Shift and Full-Time Evening Shift in both Light General Labour (lifting <25 lbs.) and Heavy General Labour (lifting >25 lbs.).

These candidates must possess the following qualities and skills: Reliability, Punctuality, Ability to Measure, Superior Fine Motor Skills. Experience with pneumatic hand tools, saws, staple guns and other machinery an asset. Forklift License an asset.

For more information or to apply, please e-mail hr@pollardwindows.com and specifying the shift preference or availability, and type of labour applying for. Pollard Windows Inc. is an equal opportunity employer.

Employment Equity

Pollard Windows Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment.

All qualified applicants are welcome to apply and will receive consideration for employment based on company needs, job requirements, and individual qualifications.

Applicants will be considered without regard to gender, marital status, general identity or expression, sexual orientation, national origin, race, colour, religion or belief, age, physical or mental disability or any status protected by the Employment Equity Act.