Careers at Pollard Windows and Doors

Pollard Windows Inc. is a fully owned and operated family business located in Burlington, Ontario. Established in 1948, Pollard is a proud Canadian manufacturer that is engaged in the design, development, marketing and selling of windows and doors in Canada and the United States. Today, Pollard operates out of a state-of-the-art manufacturing plant and are recognized as a leader in new and replacement window manufacturing.

We are currently looking for people to fill the following positions:

Canadian Opportunities

We are recruiting for Qualified Sales Personnel to represent our products and provide support in a variety of functions. We are interested in many levels of experience, so if you have a proven track record of successfully building and maintaining customer relationships by providing outstanding customer service, we are interested in you. If you are a self-starter, can work independently and have previous experience promoting windows and doors (or related construction products) to the building industry, please contact us.

Remuneration includes; base salary, progressive no cap commissions, profit sharing, benefits, expenses and car allowance.

For more information and/or to apply, please e-mail hr@pollardwindows.com

Pollard Windows Inc. is currently seeking candidates for Permanent General Labour positions in the manufacturing plant. Positions available include: Full-Time Day Shift and Full-Time Evening Shift in both Light General Labour (lifting <25 lbs.) and Heavy General Labour (lifting >25 lbs.).

These candidates must possess the following qualities and skills: Reliability, Punctuality, Ability to Measure, Superior Fine Motor Skills. Experience with pneumatic hand tools, saws, staple guns and other machinery an asset. Forklift License an asset.

For more information and/or to apply, please e-mail hr@pollardwindows.com and specifying the shift preference or availability, and type of labour applying for. Pollard Windows Inc. is an equal opportunity employer.

Job Purpose

Pollard Windows is looking for recent grads for a Junior Customer Service Representative role where you can learn and grow within the company.

A liaison between Outside Sales Representative and Production, the CSR is an Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.

Pollard Windows Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment. All qualified applicants are welcome to apply and will receive consideration for employment based on company needs, job requirements, and individual qualifications. Applicants will be considered without regard to gender, marital status, general identity or expression, sexual orientation, national origin, race, colour, religion or belief, age, physical or mental disability or any status protected by the Employment Equity Act.


Responsibilities and Duties

• Provides in-house support for sales team when a customer requires information or assistance
• Maintains quality customer relations using strong interpersonal communication skills
• Answers customer’s phone calls promptly, efficiently, and with courtesy
• Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points (ex. Reply to them before the day-end, and let them know you are currently working on a solution – providing them with realistic timelines)
• Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time (Enter their requests promptly, ask for assistance if a “rush order” is required), perusing the confirmation
• Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of – this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
• Notify the Scheduling Department of any changes or updates to customer delivery schedules
• Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
• Report any customer dissatisfaction/trends to Customer Service Manager for further review
• Maintain business files including binder information, addresses, customer name, builder profiles, etc.
• Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
• Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
• Ensure Purchase Orders once received are properly priced and signed
• Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
• Provide support to other CSR’s as needed and as business demands
• Cover reception desk / switchboard as needed
• Other duties as assigned by Management


Qualifications and Skills

Qualifications
• College education preferred
• Ability to read customer orders

Skills Required
• Professionalism Both in Person and Over the Phone
• Ability to Use Microsoft Office
• Excellent Attention to Detail
• Keen Listener with a Customer Focus
• Strong Organizational Skills
• Excellent Communication Skills and Ability to Inform Others
• Works Well Under Pressure
• Diligent and Attentive
• Ability to Multitask

Physical Requirements

• Must be able to sit for extended periods

• Must be able to lift various size items ½ lb to 20 lbs

For more information or to apply, applicants are requested to send resumes to hr@pollardwindows.com, specifying the position in the subject line.

Employment Equity

Pollard Windows Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment. All qualified applicants are welcome to apply and will receive consideration for employment based on company needs, job requirements, and individual qualifications. Applicants will be considered without regard to gender, marital status, general identity or expression, sexual orientation, national origin, race, colour, religion or belief, age, physical or mental disability or any status protected by the Employment Equity Act.

Thank you for your interest in employment at Pollard Windows & Doors. Only those applicants chosen for an interview will be contacted.